Need Help?
FAQs
FREQUENTLY ASKED QUESTIONS
What types of leather products do you offer?
We offer a wide range of leather footwear and accessories, including shoes, boots, belts, bags, and more.
How do I place an order?
Simply browse our website, select the product you’d like, and follow the booking process. We’ll take care of the rest.
What is the production time for custom orders?
We typically require 7 – 10 working days to produce and ship your custom leather design.
How do I ensure a proper fit for my custom leather footwear?
We provide a measurement guide on our website. Please follow the instructions carefully to ensure an accurate fit.
Can I return a product if I'm not satisfied?
Yes, you can return a product within the specified timeframe. Please see our return policy below.
What is your return policy?
We strive to provide the best products and services. However, if you’re not satisfied, we offer a return and refund policy. Before we grant refunds, we give you the opportunity to replace the product. If you still wish to return the product, we will process the refund within 15 working days.
 condition, with no damages, signs of wear, or use.
What are the conditions for a return?
To be eligible for a return, the product must be in its original
